Professional Diploma in Total Quality Management in health care

Introduction

Hospitals are by nature complex organisations, mainly because of its day long continuity of operation, emotional character of its services and intangibility of out come, dual or even multiple lines of authority, high potential for conflict because of its highly divergent skill-mix and high labour intensive character. The complexity is compounded in service hospitals because of its service character, centralised control and a captive clientele with notions of perceived deficiencies. Criticism of Armed Forces Medical Services is on the rise and it is time the medical set up does a reappraisal and corrects itself rather than wait for the external forces to shape remedial action .
In health care, quality is usually understood in the context of ‘clinical quality’ and an implicit distinction is drawn between managerial and clinical activity. But the onus of meeting the expectations of our clientele demands a separate focus for quality improvement within hospitals, moving away from the different notions that follow traditional ‘tribal’ divisions within hospitals. The emergence of quality as a major issue in health care is demanding participation in new definitions of quality that will include customer perception and satisfaction with the quality of care received

Quality and TQM

This study for all who believe that TQM has a magic to create changes in the business successful, especially for public health care organization. The new researcher will find that TQM can implement in Health care organization as implemented and succeeded in the private organization, while, the practitioners can take as a guide to improve and develop their strategy and policy in the continuous developmen